Terms of Service — InOrdera

Please read these Terms carefully. By using InOrdera, you agree to be bound by them. If you do not agree, do not use the service. These Terms are governed by English law.

1. About InOrdera

InOrdera Ltd ("InOrdera", "we", "us", "our") is a company registered in England and Wales. We provide AI-powered voice and chat ordering technology to independent restaurants and takeaways ("Customers"). These Terms of Service ("Terms") govern your access to and use of the InOrdera platform, including any software, APIs, dashboards, and services provided by InOrdera.

2. Eligibility and Account Registration

To use InOrdera, you must:

Be at least 18 years old;
Be a business operator with authority to enter into binding agreements on behalf of that business;
Provide accurate and complete registration information;
Maintain the security of your login credentials.

You are responsible for all activity that occurs under your account. Notify us immediately if you suspect unauthorised access.

3. The Service

InOrdera provides an AI team member platform that handles phone ordering, chat ordering (web, WhatsApp, Messenger), allergen flagging, and upselling for your restaurant. The specific features available to you depend on your chosen plan.

We reserve the right to modify, suspend, or discontinue any aspect of the service at any time, with reasonable notice where practicable. We will not be liable to you for any modification, suspension, or discontinuation.

4. Fees and Payment

Fees are charged on a monthly rolling basis as agreed at sign-up. Prices are exclusive of VAT unless otherwise stated. Payment is due in advance each month. We reserve the right to suspend access if payment is not received within 14 days of the due date.

We may change our pricing with 30 days' written notice. Your continued use of the service after the notice period constitutes acceptance of the new pricing. If you do not accept the new pricing, you may cancel in accordance with clause 8.

5. Your Responsibilities

As a Customer, you agree to:

Provide accurate and up-to-date menu information, including allergen data for all items;
Ensure InOrdera's allergen records are reviewed and approved by a suitably qualified person in your business;
Not rely solely on InOrdera for allergen compliance without human verification for high-risk orders;
Use the service only for lawful purposes and in compliance with all applicable food safety and trading standards law;
Not attempt to reverse-engineer, copy, or resell any part of the InOrdera platform;
Not use the service to send spam, conduct fraud, or harass others.

6. Allergen Compliance

InOrdera is designed to assist with allergen flagging and record-keeping. However, the ultimate responsibility for food allergen compliance — including compliance with the Food Information Regulations 2014, Natasha's Law, Owen's Law, and any FSA guidance — rests with you as the food business operator. InOrdera provides a tool to support compliance; it does not replace your legal obligations or the judgement of your team.

7. Intellectual Property

InOrdera retains all intellectual property rights in the platform, software, and services. Your use of InOrdera does not grant you any ownership rights. You retain ownership of your menu data, business data, and customer data provided to InOrdera. You grant InOrdera a limited licence to use that data solely to provide and improve the service.

8. Cancellation and Termination

You may cancel your subscription at any time with 30 days' written notice. No refunds will be given for any unused portion of a monthly billing period. We may terminate your account immediately if you breach these Terms, become insolvent, or act in a way that puts other users or InOrdera at risk.

On termination, you may export your data within 30 days. After that period, we may delete your data subject to any legal retention obligations.

9. Limitation of Liability

To the fullest extent permitted by law:

InOrdera's total aggregate liability to you arising out of or in connection with these Terms shall not exceed the total fees paid by you in the 12 months preceding the event giving rise to the claim;
InOrdera shall not be liable for any indirect, consequential, special, or punitive damages, loss of profits, loss of revenue, or loss of data;
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Warranties and Disclaimers

InOrdera is provided "as is". We do not warrant that the service will be uninterrupted, error-free, or completely secure. We aim for 99.5% monthly uptime and will notify you of planned maintenance in advance. We make no warranty that AI responses will be 100% accurate and you should maintain human oversight for high-stakes decisions.

11. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. We will always try to resolve disputes amicably first — please contact us at legal@inordera.com before commencing formal proceedings.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before they take effect. Your continued use of InOrdera after that date constitutes acceptance. If you disagree with the changes, you may cancel your subscription.

13. Contact

For any questions about these Terms: legal@inordera.com